Frequently Asked Questions
A little guidance to answer the questions we’re asked most often, helping your Sankah experience feel calm, simple and effortless from the very beginning.
Getting Started
I'm new to Sankah. Where should I start?
We'd recommend beginning with our First Melts collection.
Created for discovery, they're an easy way to explore different scents and find the fragrances that feel most at home in your space before moving on to our full-sized Scent Pods.
If you're unsure where to begin, simply get in touch. We'd love to help you find a scent that feels just right.
What are First Melts?
First Melts are our discovery-sized wax melts, thoughtfully created to help you explore new fragrances before choosing a full-sized Scent Pod.
Perfect if you're new to Sankah or simply want to try something different, they offer an easy way to discover the scents and feelings that feel most at home in your space.
Despite their smaller size, they're made with the same carefully blended fragrances and premium wax as our Scent Pods, so you'll enjoy the same beautiful fragrance experience in a smaller format.
What are Scent Pods?
Scent Pods are our signature wax melts — small, flame-free pieces designed to gently release fragrance into your space.
Simply place a Scent Pod in a wax warmer and allow the fragrance to unfold. Think of them as quiet atmosphere holders, created to shape the feeling of your home rather than overwhelm it.
Each scent is carefully blended to help create moments of calm, comfort, focus or escape, depending on what you need from your space.
How do I use wax melts?
Simply place your wax melt into the dish of a suitable wax warmer and allow it to gently melt, releasing its fragrance into your space.
Unlike candles, wax melts do not have a wick and should never be lit directly.
Once the fragrance becomes more subtle, remove the used wax and replace it with a fresh melt.
Do I need a wax burner/warmer?
Yes. Wax melts are designed to be used with a wax warmer, either electric or tealight-powered.
The warmer gently melts the wax, allowing the fragrance to unfold throughout your space and fill the room with scent.
If you're new to wax melts, we offer a selection of warmers to help you get started.
Are your products CLP compliant?
Yes. Every Sankah product is fully compliant with UK Classification, Labelling and Packaging (CLP) regulations.
Each product is supplied with the appropriate safety information and labelling, ensuring every product meets the required standards before it reaches your home.
Choosing a Scent
How strong are your scents?
Our fragrances are designed to shape a space, not overwhelm it.
Each scent is given a Scent Intensity rating to help guide your choice, from softer, more subtle fragrances to richer scents with greater presence.
How a fragrance is experienced can vary depending on the size of your room, your wax warmer and personal preference. Whether you're looking for something light and calming or a fragrance that fills the room, our intensity guide will help you choose with confidence.
How long does the scent last?
Our melts are designed to be enjoyed across many moments.
- First Melts provide approximately 28 hours of fragrance.
- Scent Pods provide approximately 144 hours of fragrance.
For the best experience, we recommend using 4-hour tealights and enjoying your melts in 4-hour sessions. This allows the wax to melt gently and helps you get the most from every fragrance.
As the scented oils are gradually released, the fragrance will naturally become more subtle while the wax itself remains. Once the scent has faded, simply remove the used wax and replace it with a fresh melt.
Please note that fragrance longevity may vary slightly depending on the fragrance, your wax warmer and how your melts are used.
How do I choose the right scent?
Choosing a fragrance is a personal experience, and there's no right or wrong place to begin.
Each Sankah scent includes fragrance notes, a Scent Intensity rating and a description of the feeling it was created to evoke, helping you find one that suits your space and your mood.
If you're new to Sankah or can't decide between a few favourites, we'd recommend starting with our discovery-sized First Melts. They're a simple way to explore different fragrances before choosing a full-sized Scent Pod.
And if you'd like a little guidance, simply get in touch. We'd be delighted to help you find a scent that feels just right.
The Little Details
Why might my wax melts look slightly different?
Every Sankah melt is hand-poured, so you may notice slight variations in colour, finish or appearance from one batch to the next. These subtle differences are part of their handmade character and never affect the fragrance or performance.
Some fragrances, particularly those containing vanilla, may naturally deepen in colour over time. This is a normal characteristic of the fragrance oil and not a sign that anything is wrong.
Because we keep our wax melts beautifully white, with just a touch of mica for a subtle shimmer, these natural colour changes can be a little more noticeable than they would be in heavily coloured wax. Rest assured, they won't affect the way your melt performs or the fragrance you enjoy.
How are your products made?
Every Sankah product is carefully hand-poured in small batches in Ayrshire, Scotland.
We take a considered approach to every stage of the process, allowing us to focus on quality, consistency and the details that make each product special.
It's a slower way of working, but one we believe creates a more beautiful fragrance experience.
What ingredients do you use?
Every Sankah fragrance begins with carefully selected fragrance oils from trusted fragrance houses, chosen for their quality, complexity and beautiful performance.
We pair these with our premium wax blend, selected for its exceptional scent throw and smooth finish, before each product is carefully hand-poured in small batches in Scotland.
The result is a collection of thoughtfully crafted home fragrances designed to bring lasting beauty and atmosphere to your home.
Do you use responsibly sourced ingredients?
Yes. We carefully choose trusted suppliers who share our commitment to quality and responsible sourcing.
Our premium wax is sourced with sustainability in mind, including measures to help avoid deforestation, and we work with carefully selected fragrance houses to create beautifully balanced fragrances.
We're always looking for thoughtful ways to make choices that are better for both your home and the world around us, without compromising on the quality or performance of our products.
Are Sankah products suitable for gifting?
Many of our customers choose Sankah as a thoughtful gift. Every order is carefully packaged, and our products are designed to feel special from the moment they're opened.
If you're sending a gift directly to someone, we're always happy to leave out the pricing information.
Orders + Delivery
When will my order be dispatched?
Each order is carefully prepared and packed by hand.
Please allow 2–5 working days for dispatch, although we'll always send your parcel sooner where possible. As soon as your order is on its way, you'll receive an email with your tracking details.
We also offer local delivery to selected areas. If your postcode is eligible (for example, KA8 and surrounding postcodes), this option will automatically appear at checkout.
How long will delivery take?
Once your order has been dispatched, most UK orders arrive within 2–3 working days.
You'll receive tracking details by email as soon as your parcel is on its way, so you can follow its journey from dispatch to delivery.
If you've selected local delivery, we'll be in touch to arrange a convenient delivery time.
How much does postage cost?
Postage is £4.95 for up to 2kgs, with final shipping costs calculated at checkout based on the size and weight of your order.
What does pre-order mean?
A pre-order allows you to reserve an item before it's ready to be dispatched.
We'll always make it clear when a product is available to pre-order, along with its estimated dispatch date, so you know exactly when to expect it.
What happens if my order contains a pre-order item?
If your order includes both in-stock and pre-order items, we'll dispatch everything together once your pre-order item is ready.
If you'd prefer to receive your in-stock items sooner, we recommend placing separate orders.
Can I change or cancel my order?
If you need to make a change, please get in touch as soon as possible.
We'll always do our best to help, but once your order has been prepared or dispatched, we may no longer be able to make changes.
Can I return my order?
Yes. We offer a 30-day return policy.
To be eligible for a return, your item must be unused, in its original packaging and returned in the same condition it was received.
To request a return, simply email enquiries@sankah.co.uk with your order number and we'll guide you through the next steps.
For full details, including eligibility and exclusions, please see our Returns Policy.
Can I combine offers or discount codes?
Unless we state otherwise, only one offer or discount code can be used per order.
If a promotion can be combined with another offer, we'll always make this clear in the promotion's terms and conditions.
Why isn't my discount code working?
Discount codes are subject to the terms of each promotion and may have an expiry date, minimum spend or product exclusions.
If you've checked the offer details and your code still isn't working, please get in touch. We'll be happy to help.